Returns & Refunds
Return gear bought from IronFrame Gear within 30 days of arrival, no questions asked. Find all conditions, return actions, freight responsibility, and refund timelines outlined below.
- Return window
- 30 days from delivery
- Return shipping
- Covered by us for defects or shipping errors; covered by you for standard returns.
- Refund time
- 3-10 business days once shipment reaches our warehouse.
- Refund method
- Direct back to original payment channel.
1. Conditions
To qualify for a refund within the 30-day return period, gym equipment must be unused, unbolted, free of scratches or chalk dust, packaged in its original protective wrapping with all assembly bolts, fittings, and instructional inserts complete.
2. Return process
- Contact support at [email protected] with your order number and clear photographs verifying the condition of the unassembled hardware.
- Obtain a Return Merchandise Authorisation (RMA) along with the designated United Kingdom logistics depot address.
- Repack the equipment securely into original cartons with internal foam inserts and pallet banding where applicable.
- Receive your refund via direct bank transfer within 3-10 business days following the successful physical safety and integrity inspection at our depot.
3. Who pays return shipping
We cover return freight for defective iron, damaged freight, or incorrect dispatches by booking pickups or supplying prepaid bills of lading. For discretionary returns, you cover carriage costs directly; no restocking fee applies.
4. Refund timing and method
Funds get processed within 3 business days of inspection pass. Cash-on-delivery purchases get credited via bank transfer to your provided account; bank wire orders return straight to originating bank details. Settlement takes 1-5 business days depending on your bank.
5. Case by case handling
| Situation | What we do | Cost to you |
|---|---|---|
| Damaged in transit | Replacement or full refund | None |
| Wrong item delivered | Accurate item dispatched, incorrect stock recovered | None |
| Parcel lost | Replacement dispatch or total refund following freight investigation | None |
| Faulty on arrival | Replacement or full refund | None |
| Changed your mind | Complete credit of purchase balance | Return shipping only |
6. Exchanges
For different specs, dimensions, or products, return current gear and submit a separate order. We credit the returned shipment upon arrival. When swapping due to our fulfillment error, outgoing freight ships free.
7. Cancelling an order
Cancel orders at zero cost prior to warehouse dispatch. Send your order code to [email protected]. Once a bill of lading is generated and freight moves, standard return terms take over.
8. Questions about this policy
Email [email protected] or call +44 117 482 7672 during Mon-Thu 08:30-17:00, Fri 08:30-15:45, Sat 09:30-14:45. We reply to all inquiries within one business day.
- Merchant
- IronFrame Equipment Ltd.
- Registered address
- 13-14 Orchard Street, Bristol, BS1 5EH, United Kingdom
- [email protected]
- Phone
- +44 117 482 7672
- Working hours
- Mon-Thu 08:30-17:00, Fri 08:30-15:45, Sat 09:30-14:45
- Registration
- Company No. 05127928