Privacy Policy

1. Who is responsible

IronFrame Equipment Ltd., 13-14 Orchard Street, Bristol, BS1 5EH, United Kingdom. Privacy officer: [email protected].

2. Legal framework

Data processing follows UK GDPR and the Data Protection Act 2018 along with current legal statutes in United Kingdom. Statutory law takes priority over this policy in any conflict.

3. What we collect

Placing an order requires operational data: client name, physical freight address, email, phone line, and line items. Our servers never process or hold credit card details. Site traffic logging collects technical metrics including IP address, browser client, and route history using web cookies listed below.

• Customer contact and shipping details including legal name, postal address, email, and contact telephone number
• Transaction records and order histories relating to gym hardware purchases
• Technical telemetry, device diagnostics, browser configuration, and IP address collected via operational cookies
• Customer support inquiries, correspondence, and after-sales service notes

4. Why we use it

• Process shipments, fulfill orders, and coordinate hardware returns.
• Resolve customer inquiries and provide freight dispatch tracking.
• Maintain storefront infrastructure security and evaluate site performance.
• Distribute product updates strictly to opt-in subscribers, with direct opt-out links inside every transmission.

5. Cookies and browser data

Small tracker files sit inside browser memory. Core cookies run order carts and checkout flows; these remain mandatory. Usage analytics review traffic totals across pages. Advertising cookies require your prior approval through our consent banner. Revoke permissions at any stage via browser preferences or our cookie notice link.

6. Authorized third parties

Freight carriers obtain shipment delivery details. Financial processors handle transaction variables. Server hosts and metrics vendors handle data strictly under contract. We never sell user data.

IronFrame Equipment Ltd. conducts business solely in the United Kingdom and does not sell or rent consumer personal data to third parties under the Data Protection Act 2018 or any corresponding consumer privacy standards.

7. Record retention schedules

Order records remain logged through statutory fiscal requirements, followed by permanent removal. Registered profile logs remain active until profile termination. Web analytics logs expire after 14 months.

8. Your rights

Under the UK GDPR and the Data Protection Act 2018, United Kingdom residents possess statutory rights including the right to request access, rectification of inaccurate records, erasure of personal data, restriction of processing, and data portability.

9. Security

IronFrame Equipment Ltd. does not process, record, or transmit debit or credit card details because our store operates exclusively through Cash on Delivery and Direct Bank Transfer. As no card transactions are accepted on this site, no cardholder data environments are maintained.

10. Questions about this policy

Email [email protected] or call +44 117 482 7672 during Mon-Thu 08:30-17:00, Fri 08:30-15:45, Sat 09:30-14:45. We reply to all inquiries within one business day.

Merchant

IronFrame Equipment Ltd.

Registered address

13-14 Orchard Street, Bristol, BS1 5EH, United Kingdom

Email

[email protected]

Phone

+44 117 482 7672

Working hours

Mon-Thu 08:30-17:00, Fri 08:30-15:45, Sat 09:30-14:45

Registration

Company No. 05127928